Op
Delivers information, source material and context.
Examples of human intervention
- Look up information
- Upload information
- Create information
Interaction with Af
- Clarify
- Call out uncertainty
CyMon Says
What should I do?
Practical user guidance for Op, Af and Bij. Choose your role, read what is asked of you, and scroll through all five delivery flashcards.
Op · Af · Bij· Flashcards· Behind the scenes
Af
Provides additional context, signals and looks along.
Examples of human intervention
- Indicate a starting point
- Clarify
- Closing out the handled delivery in the online portal
Interaction with Op
- Provide context
- Ask a question
Do: clarify together, write it yourself. (Whisper is allowed)
Don’t: ask for content to be produced.
Bij
Assesses and establishes substance.
Gives instruction and receives input in the online portal.
Examples of human intervention
Substance review
- Assess a proposal
- Reject a proposal
- Assess the substantiation
- Decide that further investigation is needed
- Compare sources
- Make a human determination
Technology
- Accept or adjust a relation
- Follow up on questions
- Ensure the process stays under control
Coordination
- Request information
- Progress volgen
- Open punten signaleren
- Actions volgen
- History bewaken
- Ask Af to draft policy, processes and work instructions
Want to understand how people and machines work together? Go to
Behind the scenes.
Delivery — flashcards
All five cards stacked so you can read them at your pace. Downloads appear once at the bottom.
1. What are we asking?
Delivery — recognisable topic
Core of the request
Describe in plain language exactly what is asked. Keep it concrete and practical.
Requested period or reference date
State the relevant period, reference date, or note that this is still to be agreed.
Scope
Indicate which organisation, activities or parts the request covers.
2. Relevant requirements
Delivery — recognisable topic
Clear title for the requirement
Use a short, clear name for the requirement.
Literal source passage
Copy the selected text literally, including conditions and alternatives.
Source
Vermeld document title, version or date and page or other location.
Explanation of this request
Give a clear explanation. This is not an additional normative requirement.
3. What do we want to know about this?
Delivery — recognisable topic
1How does this work in practice and who does what?
5Which period and cases does the information cover?
2Where is the way of working described or set up?
6Which exceptions or changes are known?
3Since when has this way of working been used?
7What is still missing or uncertain?
4Which documents or registrations show this?
4. What can you deliver?
Delivery — recognisable topic
Requested information
Deliver the requested documents, registrations or explanations that substantiate the topic.
Alternatieven
If the requested document is unavailable, deliver a suitable alternative and explain it.
Practicale vuistregel
An example is an aid and not a mandatory file format, unless that explicitly follows from the source or request.
5. How to deliver
Delivery — recognisable topic
- 1 Place documents via the agreed delivery link.
- 2 Keep the original file names.
- 3 Fill in the attached explanatory note.
- 4 State whether this is a partial delivery, a supplement or a complete response.